To assist you with your order please review our policies, terms and conditions below:
ORDERS: The minimum order is $10.00. We accept MasterCard, Visa, American Express & Discover.
Individual Customers: All orders must be prepaid, either by check, money order, or credit card. Federal/State Agencies: May be billed. Terms of payment: Net 30 days. Return check fee: $20.00
• Purchase Voucher form must be filled out completely and ready for MaxiAids signature.
• For out-of-stock items, please indicate what you would like MaxiAids to do... (i.e., No back orders, hold back order or extra days, etc.)
Foreign Orders: Must be submitted in writing first, specifying desired shipping mode. Upon receipt, we will send you an invoice form indicating costs and shipping charges. All orders ship F.O.B. Farmingdale, New York. Remittance must be made in U.S. currency, by draft payable on a New York bank only. NOTE: Customer is responsible for all freight charges, duties, tariffs and any other entry fees into their country associated with the shipment.
DISCOUNTS: Quantity discounts are available. Please call us for more information. Bids are welcome.
SHIPPING: Standard Shipments: Orders will be shipped by UPS, USPS or other, to all states in the continental United States. Additional shipping/handling charges apply (where indicated in the catalog) for oversized and heavy items.
Express Shipments: UPS Next-Day, UPS 2nd-Day, UPS 3rd-Day and FedEx delivery available for an additional charge.
Shipments to Alaska, Hawaii & Puerto Rico: Items are shipped 2nd Day UPS or Post Office at current rates.
Sales Tax: New York State shipments are subject to County and State tax. Any organization claiming a tax exemption must supply a copy of your exempt organization certification or resale certificate.
RETURN POLICY: If you are not satisfied with your purchase you may return it within 30 days*. Prior to returning the item you MUST contact us for a Return Authorization (“RA") Number. An RA is valid for 10 days. Sorry, but no returns can be accepted after 30 days from ship date. Original shipping/handling charges non-refundable. Return shipments must be sent with tracking (via UPS, FedEx, etc.) in new, resalable condition (including manufacturers' original packaging, accessories, manuals, etc.) We strongly urge you to purchase shipping insurance, as we will not be held liable for damages incurred during the return of a shipment. Contact your shipper (UPS, FedEx, etc.) to find out how to properly protect the package being returned. You will be issued a refund less the shipping and handling charges for any returned item. MaxiAids is not responsible for any return shipping expenses.
Damage/Defect/Shortage: You must notify us of any damage, defect or shortage within 72 hrs. You will be given return instructions for any damages/defects. Once we receive the item back from you we will ship you a new unit.
IMPORTANT: Hold all packaging materials for UPS inspection, which may be required.
Order Refusal & Misdelivered/Redirected/Undeliverable Packages: If an order is returned to MaxiAids because it is refused by the recipient or it is undeliverable due to address changes or incorrect address information supplied by the purchaser, the purchaser is responsible for BOTH the original and return shipping charges, plus a 15% restocking fee. *Sorry, but for sanitary, health and safety reasons, we cannot accept returns on: commodes, toilets, urinals, incontinent products, bath/shower aids, medical, diagnostic and injection aids, glucose meters, test strips, thermometers, cushions, pillows, massagers, supports, mattresses/covers or any item that comes into direct contact with body or body fluids. In addition, we cannot accept returns on books, videotapes, DVDs, computer products, software, used items, and special/custom order items.
RESTOCKING FEE: Due to manufacturer policy a 25% restocking fee will be charged on returns of the following: Scooters, Wheelchairs, Transport Chairs, Lift Seats, Rollators, Walkers, and Bed Rails.
SUBSTITUTIONS: MaxiAids reserves the right to make suitable similar substitutions without prior notice.
ADDITIONAL FREE CATALOGS: Call for additional catalogs. Catalog also available on CD-Rom and cassette.
WARRANTY: All Talking Products Warrantied for 90 Days unless indicated.
Talking Watches: For any repairs necessary within the 90-day warranty period, please include the watch, a copy of the Warranty Card and $7.50 for return shipping. For battery changes, please send the watch, $5.00 per battery (some watches contain more than one battery) and $7.50 for return shipping to 42 Executive Blvd. Farmingdale NY 11735.
All rights reserved. No part nor parts of this book may be reproduced, stored, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from MaxiAids, Inc.
NOTE: While we have made every attempt to provide accurate, up-to-date information in this catalog, MaxiAids is not responsible for typographical errors, price changes, photos, product availability/discontinuation by manufacturers, etc. Prices in this catalog supersede all previous catalogs and are subject to change without prior notice.